1. If you've received a damaged or incorrect item, or if your order hasn't arrived within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post), you're eligible for a free replacement. Please note that all sales are final, and we do not offer refunds.

   Damaged Item:

   To process a replacement:

   1. Provide Photos: Send three photos from different angles of the damaged item.
   2. Replacement Order: We'll create a replacement order with the same shipping speed as your original item.
   3. No Return Needed: There's no need to send the damaged item back to us.

   Incorrect Item:

   An incorrect item means receiving a completely different product than what was ordered. For example:

   • Ordered a dress but received a pair of shoes.
   • Ordered lipstick but received mascara.

   To process a replacement:

   1. Provide Photos: Send three photos from different angles of the incorrect item.
   2. Replacement Order: We'll create a replacement order with the same shipping speed as your original item.
   3. No Return Needed: There's no need to send the incorrect item back to us.

   Items Not Received After 30 Days:

   If your order hasn't arrived within 30 days (excluding shipments marked as delivered by carriers like USPS or Canada Post):

   1. Replacement Order: We'll create a replacement order with the same shipping speed as your original item.
   2. Check Delivery Status: If the tracking status shows "delivered," please contact your local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.