1. We understand the frustration of not receiving your order within the expected delivery timeframe. Several factors can contribute to such delays:

   1. Incorrect or Incomplete Address:

      • Ensure that the shipping address provided in your order confirmation email is accurate, including all necessary details like apartment, building, floor, or unit numbers.
      • If the address is incorrect, please contact your local post office to update it. You can find carrier contact information here.

   2. Severe Weather Conditions:

      • Adverse weather events such as storms, snowstorms, or heatwaves can cause delivery delays. Couriers may face challenges delivering packages during such conditions. Stay updated through local news channels, and if your local post office reports inclement weather, please anticipate potential delays.

   3. International Customs Procedures:

      • If your package is held up in customs, it may take additional time for clearance. We kindly ask for your patience as your country's customs authorities process your shipment.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.