1. If you've received your package but some items are missing, please follow these steps:

   1. Verify Shipment Details:

      • Check your Order Confirmation to see if each item has been assigned a different tracking number.

   2. If All Items Share the Same Tracking Number:

      • Submit a ticket through our Contact Form and attach a copy of the packing slip or any paperwork that came with the parcel. This will help us investigate the issue.
      • If the provided documents confirm that an item is missing, we will promptly arrange to ship the missing item(s) to you.

   3. If Items Have Separate Tracking Numbers:

      • Track each parcel individually to determine their current status.
      • For assistance with tracking, please refer to our guide on How to Track Your Remaining Parcel.
      • To check with your local post office, you can find contact information for the most common carriers here.

   4. If You're Unsure About the Shipment Details:

      • Submit a ticket through our Contact Form so we can assist you in determining the status of your missing items.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.