1. 1. If your tracking information indicates that your package has been delivered, but you cannot find it, please follow these steps:

      1. Check Common Delivery Areas:

         • Inspect your designated safe place for deliveries.
         • Inquire with neighbors if they have received the package on your behalf, ensuring it's safe to do so.
         • Contact the carrier, as some deliver until 10 PM. Refer to our Carrier Contact Information for details.

      2. Confirm Shipping Address:

         • Verify that the shipping address on your order confirmation is correct. If it is:
           • Look for any delivery attempt notices or postcards left by your local post office.
           • Examine the area around your delivery location for the package.
           • Check if someone else at your address accepted the delivery, provided it's safe to do so.
           • Inspect your mailbox or usual mail receiving spots, as some packages may be handed off between carriers.
           • Search areas such as:
             • Porch
             • Garage
             • Exterior doors and locations where the package might be placed, especially spots hidden from street view, like under a mat or near a back entrance.
             • Building's front desk, reception area, or receiving area.
           • Wait up to five business days, as in rare instances, packages may be marked as delivered up to five days before their actual arrival.
           • If after this period you still haven't received your package, contact us within 30 days of the expected delivery date. We'll do our utmost to assist you.

      3. Important Note:

         • Once your package has been handed over to your local post office, we no longer have control over it, as they operate independently. We rely on the delivery information provided on their website.
           • Please reach out to your local post office for assistance. Refer to our Carrier Contact Information for contact details.
      .

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.