We understand that situations may arise where you consider requesting a refund. Our refund policy is outlined below:

1. General Dissatisfaction:

• As a small business, we invest considerable effort in selecting products that we believe our customers will appreciate. We encourage thorough research before making a purchase to ensure the product meets your expectations. Due to operational costs, all sales are considered final, and we are unable to offer refunds based on general dissatisfaction.

2. Receiving an Incorrect Item:

• If you receive an item that is entirely different from what was ordered (e.g., ordering a dress but receiving shoes), we will arrange a replacement.

  • Examples Eligible for Replacement:

    • Ordered a dress but received a pair of shoes.

    • Ordered lipstick but received mascara.

  • Examples Not Eligible for Replacement:

    • Ordered a weighted plushie and feel it's not weighted as expected.

    • Ordered a large jacket but feel it fits like a small.

  • Action Required:

    • Please provide three photos from different angles of the received item to expedite the replacement process.

    • If a replacement is approved, there is no need to return the incorrect item.

3. Items Not Received After 30 Days:

• • If your order has not arrived within 30 days (excluding shipments marked as delivered by the carrier), you are eligible for a free replacement.

    • Action Required:

      • A replacement order will be created with the same shipping speed as the original.

      • If the tracking status shows "delivered," please contact your local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.